Session Initiation Protocol (SIP) is the backbone of modern communication systems, enabling voice and video calls over the internet. While SIP Voice over IP (VoIP) technology has greatly improved connectivity and quality of service, it also introduces numerous potential points of failure along the path of devices that handle data.
The VoIP marketplace is growing. If your organization uses a SIP-based VoIP solution its likely you’ve experienced issues in the form of dropped calls, or the inability to receive calls. Dotcom-Monitor’s SIP monitoring service tests a SIP-based VoIP system by actually making SIP test calls and measuring the results, allowing you to get back to work and know that your VoIP system is continually online.
Dotcom-Monitor’s new SIP monitoring service makes live periodic SIP-based calls to VoIP devices, providing real-time monitoring, alerts, and performance reports regarding SIP component connectivity. When a problem is detected, the SIP monitoring notification feature sends an alert via phone, pager, email, or SMS. Additionally, real-time connectivity status reports are provided via an intuitive online Dashboard interface offering sufficient detail to help pinpoint where the error condition is occurring. This reporting functionality also includes detailed historical reports and charts for managing VoIP systems and components, including Service Level Agreement (SLA) compliance issues.
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