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Author: Brad Canham

User Experience Monitoring in the Age of Video | User Experience Video

User Experience Video: Using Active Website Monitoring Video Capture

Is your website monitoring data so detailed its like watching a user experience video of website monitoring? If not, then its time to look at an industry-first innovation that tells the full story, website monitoring that captures a user experience video – rather than just data – about your website’s performance. See this user’s view yourself, in the aptly named UserView Monitoring.

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December 19, 2012

Web Application Monitoring with Video Capture: Aligning with User Goals

Do you have a true user’s view of your web application performance when an error occurs? Because if you don’t have web application monitoring with video capture — if all you see when an error occurs is an error code — then you’re in trouble.

If every web application monitoring error diagnostic is based on reading web application code — and not seeing an actual video of the web application at the time of the error, then you are not seeing your customers’ experience of your web application – and that’s a problem. If you aren’t viewing a web application performance video you aren’t seeing your web application through your user’s eyes, no matter how hard you try or how much code you read.

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December 18, 2012

Announcing UserView Monitoring with Video Capture | Web Application Monitoring

Announcing UserView Video Monitoring – Web Application Monitoring with Video Capture:
A user’s view video of web application errors, diagnostics, and performance

Minneapolis, Minnesota – Dec. 13, 2012 – Dotcom-Monitor, (www.Dotcom-Monitor.com), announces an industry-first with the launch of UserView Monitoring™ Video Capture (UserView Video) , a browser-based monitoring service that records a video of a web application transaction, measures performance, captures errors, and provides diagnostics all on the same screen.

“When web applications have errors UserView Video captures a user’s view video of the error – as it is occurring – that is paired with an interactive waterfall chart displaying details of the web pages’ code performance. It’s the fastest way available to diagnose web application errors minimizing downtime. You don’t have to guess about what to fix, or what website users are experiencing. The web operations team can simultaneously see the network data and a video of the user’s experience, so finding the problem that users experience is faster.” noted Vadim Mazo, CTO.

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December 13, 2012

Lack of Black Friday Website Outages Sign of Middle Age? – 2012 Recap

Could a lack of Black Friday website outages in 2012 indicate a middle age for e-commerce? At this point during the holiday season of Black Friday 2012 and Cyber Monday 2012 online retail websites are more stable, but slower, and have increased in size, according to our monitoring and data we’ve seen. Moreover, these same websites are increasingly composed of a family of third-party hosted elements, that are “cooler” but are often less stable than the website itself. While 2012 didn’t see Black Friday website outages in the manner of 2011, there is an apparent e-commerce shift, perhaps indicative of a middle age.

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November 28, 2012

Stopping Black Friday Outages, Before They Start – Part 3 – Downtime

Better prepared. Get a monitoring service that conducts automatic trace route diagnostics when downtime and outages occur. And lets dream a little here…won’t it be cool if a website monitoring service took a video of the error and you could play it back so you could see what your user’s experienced? Website monitoring with video capture of downtime errors…so 2013 sounding, isn’t it? Or is it?

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November 20, 2012

Stopping Black Friday Outages, Before They Start – Part 2 – DNS & HTML

The big day came and you had the high ground, your website was great, you even had some good, cheap monitoring in place, but oops…it turns out that monitoring was a little too cheap. It turns out your “hey, this is cheap” website monitoring service cached the Domain Name Server (DNS) process. You had a DNS issue and you didn’t know it …but your customers did.

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November 20, 2012

Stopping Black Friday Outages, Before They Start – Part 1 – Web Apps

For some online retailers the post Black Thursday eve, post Black Friday, post Cyber Monday analysis will be a time of joy and dreaming about a repeat in Black Friday 2013. For others it will be a tired “it was a perfect storm” excuse and finger pointing starting on Tuesday morning Nov. 27, 212. Why? Because invariably there are going to be websites that crash and burn during these peak days in the Black Friday 2012 online retail season. So, lets jump ahead, Back to the Future-style, and provide a few advance diagnostics that these soon-to-be, crash-and-burn online retail websites could have done in 5-minutes to save their 2012 seasons – before the big online shopping days actually arrive.

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November 20, 2012

Searching for the Fail Whale: Worldwide Twitter Page Speed Testing [infographic]

When Twitter is over capacity and the “Fail Whale” error message signals another Twitter outage or slows to an elephant crawl, it’s not a surprise to many Twitter users anymore. Over the years, Twitter performance has struggled to handle its rapidly growing capacity. Interestingly, the “Fail Whale” was originally drawn featuring an elephant (not a whale) in 2002 by an China-born artist named Yiying Lu.

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October 18, 2012

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