Alerts and Notifications
Alert Configuration GuideDotcom-Monitor® provides you with an advanced alert system with both automated and manual processes for contacting people who need to know when there is a problem with your website or network.
You customize Dotcom-Monitor® notification to fit your needs.
Dotcom-Monitor® provides different levels of notification, including:
Notification and Alerting Options
-
Email
-
An e-mail that contains detailed information about the monitored device, task name, monitoring location, error code, and error description.Click here for an example.
-
Wireless Email
-
Specially formatted to fit an 80-character message onto your cell phone or pager. Message provides basic error information, such: device name, monitoring location, error code and short error description.Click here for an example
-
Regular Phone
-
You will receive a phone call from a computerized voice system speaking the "error message" to you. The system can determine between a live person and an answering machine. In case of an answering machine the system will leave a message about the error. Click here for an example of what you will hear
-
Custom script notifications
-
If you need specialized notification options, such as creating "problem tickets" in your help desk system or specially formatted e-mail, these can be accomplished using our customizable alert scripts.Contact technical support for more details.
Notification and Alerting - Configuration Options
-
Group Notification
-
It's easy to create your own notification groups using various message formats, including: multiple e-mails, wireless device e-mail addresses, phones, numeric pagers and SMS devices. With the one-step interface you can easily add groups to your monitored devices.Click here for screenshot example
-
Set notification time
-
This feature allows you to choose the time-of-day and day-of-the-week when a particular group is notified of a problem.Click here for screenshot example
-
Escalation
-
This option notifies different groups based on how much downtime has occurred. It allows you to create escalating support levels using Dotcom-Monitor®. For example, you can notify Tier-1 support immediately after 30 seconds of downtime, Tier-2 support after 20 minutes of downtime, and Tier-3 support after 45 minutes of downtime.Click here for screenshot example
-
Uptime Alert
-
Sends an "Uptime Alert" message after Dotcom-Monitor® detects that a problem is corrected.
-
Notify only if error occurred in more than one location
-
This feature starts the notification process only after a problem is detected by more then one website monitoring agent. This prevents messages related to intermediate Internet network problems from being sent.
-
Number of errors in the row before first notification
-
This option sets up the number of detected errors-in-a-row that are needed before the notification process starts.
-
Number of minutes between notifications
-
This feature insures fewer redundant notifications. You can set up how often you prefer to receive error notification by different messaging formats — phone, e-mail, etc. — for each device and each error. For example, you can set-up receipt of an "every instance" e-mail notification for a specific error, but set-up receipt of a "once-per-hour" phone message for that same error.